Booking Conditions

1. Definitions
Booking agent - Villa Experts: it's the booking agent that handles the booking process, the payments and maintains the communication between the renter and the accommodation provider.
Renter: the person named on the Reservation form who makes the booking.
Accommodation provider: the party who provides the booked accommodation, who carries out the booking by arranging the services at the destination locally, such as key-holding, cleaning, maintenance, etc.
Holiday homeowner: the owner of the accommodation or a company that acts as the representative of the accommodation owner.

2. Establishment of the booking contract
The booking contract is established at the moment the renter makes the booking request (via the Internet, by telephone, or by e-mail). By placing the booking the renter automatically agrees to the following Booking Terms & Conditions which together with the Reservation form make up the booking contract. The Reservation form is sent to the renter after the verification of the availability of the accommodation (within 24 hours of receiving the booking request). Changes to the Reservation form are only possible and valid if agreed by both parties in writing and confirmed by the booking agent.

3. Prices
Prices are stated in Euro per property per week or per day. We reserve the right to amend the booking price if occasioned by changes to owed levies, exchange rates, and taxes. Increases in these costs will be charged as a net amount without surcharges. We do not accept responsibility for typographical errors in the brochure or price list. If the increase occurs within three months of receipt of the booking form, the renter will have the right to dissolve the agreement. Amounts already paid will be refunded to the renter in such cases.

4. Duration of stay
The minimum stay is 7 days as a rule. Bookings in the low season can be accepted of various lengths above 7 nights, however, bookings in the high season (between June and September) are only accepted for whole weeks of 7, 14, 21, and 28 nights if not requested and confirmed otherwise by the booking agent. Please, consult the booking agent with your request.

5. Payment
The deposit payment stated on the Reservation form (30% of the rental fee plus the booking fee) must be paid to the booking agent by the renter via bank transfer within 48 hours when the reservation is made. Only then will the reservation be confirmed.
The final payment stated on the Reservation form (70% of the rental fee, the eventual additional costs if not due on the spot) must be paid to the booking agent by the renter via bank transfer not later than the date indicated on the Reservation form (60 days of the start of the rental).
Bookings made within 60 days of the start of the rental: the rental fee, the booking fee, the eventual extra costs (if not due on the spot) must be paid to the rental agent by the renter in full at once, via bank transfer within 48 hours when the booking is made.
Deposits will be refunded only if the booking cannot be honored due to a cause attributable to the accommodation provider, holiday homeowner, or booking agent.
The booking contract will be dissolved (the booking will be canceled) if the renter fails to satisfy the payment terms. The deposit will be forfeited to defray incurred costs and damage, including but not confined to loss of profits.

6. Cancellation by the renter
Deposits and/or final payments are non-refundable. Cancellation requests must be in writing, via e-mail.
If the renter cancels the booking after the deposit payment has been paid, the booking agent will retain the deposit payment and the due final payment will be canceled.
If the renter cancels the booking after paying the final payment, the booking agent will retain the full payment.

7. Cancellation by the booking agent/accommodation provider/holiday homeowner
In the rare case that the booking can not be honored by the booking agent, by the accommodation provider, or by the owner of the holiday villa (for ex. the villa is damaged and it is not safe to accommodate the renter or in case the villa is sold and/or the rental contract with the owner is terminated) the renter will be immediately refunded the payment(s) made by the renter.
If the booking can not take place due to circumstances of a pandemic or force majeure (such as war, strikes, and natural disasters) because at the time of the start of the rental the borders of the destination country are closed by the government and tourists are not allowed to enter the destination, the renter is kindly requested to change the travel dates to when traveling to the region is possible again (usually within 12 months and price difference may apply) but no refund of payments are possible.

8. Insurances
The rent excludes insurance. The booking agent kindly advises the renter to close travel and/or cancellation insurance of their choice, in their home country.

9. Liability of the booking agent/accommodation provider/holiday homeowner
Under no circumstances whatsoever will the holiday home owner, accommodation provider, or booking agent be responsible for any loss or loss of value and/or damage to property of the renter and his co-occupants caused by incorrect use of the rented property. If the renter incurs damage due to deficiencies in the rented property, any liability on the part of the holiday home owner, accommodation provider, and booking agent will be limited to the rent. The holiday home owner, accommodation provider, and booking agent will not be liable for any other damage.

10. Liability of the renter
A renter who books accommodation for or jointly on behalf of other occupants will be jointly and severally liable for the total rent and damage caused by acts by him/her and all others present with him/her in the rented accommodation. During the stay in the accommodation, the renter is fully responsible for the accommodation, its interior, and all other items which belong to the accommodation. In case of damage to the accommodation, the renter will be charged the replacement or repair value of the damaged items, on the spot by the accommodation provider or the booking agent. If necessary the accommodation provider and/or the rental agent are authorized to deduct additional charges from the breakage deposit to replace these items. If the replacement costs exceed the breakage deposit, then the tenant should pay the difference in cash on the spot or via bank transfer if the invoice is presented after the departure of the clients. If the renter refuses to settle the damage, then he/she risks legal proceedings.
Between 22:00 and 08:00 renter should respect the neighbors' night's rest and not cause any trouble or noise. In case of extreme damages to the accommodation or severe inconvenience to the neighbors caused by the renter, the accommodation provider and/or the booking agent have the right to terminate the rental agreement with immediate effect and the renter is obliged to vacate the accommodation immediately without any refund.

11. Number of persons
A booking is only valid for the number of persons indicated by the booking and stated on the Reservation form. It is strictly forbidden to occupy the property by more persons than informed and confirmed on the Reservation form by the booking agent. If upon arrival it is verified that the renter has arrived with more persons than confirmed, then access to the accommodation for the extra persons will be denied by the accommodation provider. If during the stay it is verified that the renter is staying at the accommodation with more persons than confirmed, then the extra persons will be requested to vacate the accommodation immediately and the renter can be issued a fine up until the full amount of the breakage deposit.
If the renter would like to request a higher number of persons to stay at the accommodation as previously confirmed on the Reservation form, then the renter must (before the rental period!) submit a written request to the booking agent. The accommodation provider has the right to refuse such a request or to require an additional surcharge.

12. Breakage deposit
Please note that accommodation providers require a breakage deposit for the properties. The amount of the breakage deposit can be found by the 'Particularities' of the accommodation or under the 'Additional costs' on the website. The exact amount of the breakage deposit is indicated on the Reservation form and its way of payment is confirmed by the booking agent at the time of the booking. The breakage deposit is either payable via bank transfer up until 1 week before the start of the rental or in cash by the arrival at the villa, depending on the accommodation provider or on the accommodation itself. The breakage deposit will be returned either in cash by the departure or via bank transfer no later than 8 days after the end of the rental, its way of refund is confirmed by the booking agent before the departure.
All instances of breakage, loss, and/or damages must be reported immediately to the accommodation provider and paid for. In the event of damage to the rented property, and/or circumstances for which the renter is to blame, the total incurred damage will be deducted from the breakage deposit. In all instances where the costs of damage to the rented property exceed the paid breakage deposit, the renter must immediately pay the excess to the accommodation provider either in cash on the spot or via bank transfer after the receipt of the invoice. If the renter refuses to settle the damage, then he/she risks legal proceedings.

13. Documents
Reservation form: at the time of the booking, the booking agent provides the renter the Reservation form with general information about the rented property via e-mail.
Check-in Instructions: the renter receives the Check-in Instructions via e-mail with the exact address of the property and further information about the check-in and the check-out after the final/full payment is received by the booking agent.

14. Arrival and departure
Every destination has its own rules concerning the check-in & check-out, however, the usual check-in period is between 16:00 - 20:00 and the check-out is between 8:00 - 10:00. This information can also be found by the 'Particularities' of the accommodation on the website. The booking agent confirms the exact check-in and check-out times when sending the Check-in Instructions to the renter, after the receipt of the final/full payment of the rental fee. The renter should inform the key holder if they expect to arrive outside the check-in hours. If the renter arrives outside the possible check-in hours, the accommodation provider is authorized to charge for the extra service for handing over the keys.
On the day of departure, the renter must vacate the accommodation before 10:00. Failure to do so gives the accommodation provider the right to charge the renter, the renter may lose the full breakage deposit as a result. Upon departure the renter is expected to leave the accommodation in decent condition, that is generally clean (the trash must be brought to the assigned containers on the street, the fridge must be left empty and the dishwashing must be left clean, the crockery should be washed and stored in the cupboards). The furniture and other items in and around the accommodation should be put back in their original location (as upon arrival). The accommodation provider carries out the final check of the accommodation. If by the check-out the villa is not returned in the same condition as it was by the arrival, then the accommodation provider or the booking agent has the right to charge for the extra cleaning and deduct these costs from the breakage deposit

15. Complaints
If the renter notices any deficiency at the holiday accommodation, the renter should inform the accommodation provider immediately. The accommodation provider is requested to resolve eventual problems within 24 hours. If the renter has serious complaints at the holiday accommodation that can not be helped by the accommodation provider within 24 hours, then the renter should inform the booking agent. Claims over cleanliness more than 24 hours after the arrival are not accepted.
If the complaint was not satisfactorily resolved at the holiday destination by the accommodation provider, then the renter must inform the booking agent of the complaint in writing, providing a detailed description and photos, within two weeks of leaving the accommodation. In the absence of photos and later than 2 weeks of the departure from the accommodation the complaint is no longer be admissible.
The renter forfeits all rights to a refund if the renter obtains another accommodation or leaves the rented property prematurely without first consulting and confirming by the booking agent.

16. Cleaning costs
The costs of the final cleaning of the property differ for every property. More information about these costs can be viewed on the property overview page under the section "Additional costs".

17. Bed linen & towels
The costs of the first set of bed linen and towels are almost always included in the rental price. But this is up to the homeowner's policy. More information about these costs can be viewed on the property overview page under the section "Key features" and/or "Additional costs".

18. Extra services & facilities
Extra services like extra bed, cot, highchair, pool heating, and such should be requested by the renter at the time of the booking or latest at the reception of the Check-in Instructions, otherwise, it can not be guaranteed by the arrival.

19. Swimming pools
It is strictly forbidden to use glass bottles and glasses in and around the swimming pool! Only plastic glasses and canned beverages are allowed. In case bottles or glasses are broken in the pool area and/or on the grass lawns, a fine will be issued to the renter and it will be deducted from the breakage deposit.
It is strictly forbidden to throw any items into the pool! In case the pool man/accommodation provider finds any items floating in the pool (for ex. garden furniture, bottles, etc...) a fine will be issued to the renter and it will be deducted from the breakage deposit.
The pool-man attends to the pool twice or more times a week. Filter systems are pre-programmed and run automatically for a few hours per day. Please shower before use.
Swimming pools are not supervised. Use all facilities at your own risk. Non-swimmers and children under 12 years may only enter the swimming pool if accompanied and must be supervised at all times. The booking agent/accommodation provider/holiday homeowner cannot be held responsible for accidents or damage.

20. Satellite TV
Where descriptions refer to satellite TV, it does not automatically mean that reception includes all stations in various languages, but English channels are always included.

21. Water & electricity & energy consumption
The energy costs are included in the rental price and are calculated for regular consumption, which is an amount enough for the maximum number of people occupying the property for a week.
Use the energy responsibly. Only use the air-conditioning with the doors & windows closed! By un-responsible electricity use (air- conditioning with open doors & windows) or water use, the accommodation provider has the right to charge for the excess use, the amount above the regular consumption can be charged to the renter afterward.

22. Pets
In general, the accommodation owners do not wish to accommodate pets in their villas. More information about pets can be viewed on the property overview page under the section "Key features". If upon arrival or during the stay it is verified that the renter brought pet(s) while not allowed, then the pet(s) will be denied access or need to vacate the accommodation immediately and the renter can receive a fine up until the full amount of the breakage deposit.

23. Construction work
The villas advertised by Villa Experts are private properties that belong to particular owners and are typically located in large residential districts, so construction work may occasionally occur nearby. These construction works are carried out by homeowners or contractors with whom the booking agent and/or accommodation provider has no relationship whatsoever and over whom they cannot exert any control. Neither the booking agent nor the accommodation provider can be held liable for inconvenience caused by any construction work in the neighborhood of the rental accommodation.

24. Young groups under 25 years
Villa Experts advertises family villas suitable for responsible adults and families with children. In general, the accommodation owners do not wish to accommodate a group of youngsters under 25 years and/or groups of the same sex in these villas. If upon arrival it is verified that the average age of the group is below 25 years, then the group will be denied access to the accommodation without any refund.
In the very few villas where a group of youngsters is welcome, it is stated clearly in the property description and the 'Key features'. For more information contact the booking agent.

25. Jurisdiction and law
Notwithstanding the legal rules governing the jurisdiction of the civil courts, any dispute arising between the renter and the booking agent will be resolved by a court of law with jurisdiction in the country and region where Villa Experts is established. Every agreement between the booking agent and the renter will be subject to European law.