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Villa Experts specializes in renting out luxury villas with private pool in southern Europe, we offer the best selection with a lowest price guarantee for guaranteed holiday fun!
Frequently Asked Questions
* How do I find a villa and how do I know if a villa is still available?With our search engine 'Find your villa' you can quickly and easily search for a suitable villa. If you don't have a travel period in mind yet, then select 'Search without a date' at the arrival date. You simply select the country and region of your choice. Then you click on "Check availability!" and you will get a list of all villas we offer in the particular region. You then can refine your search even further by selecting several criteria.
The availability of our villas can be found in 2 ways on our website. If you have searched without an arrival date and have found a suitable villa, click on "Show villa" to go to the information page of the villa. At the top of this page, you will see an availability calendar, where you can check if the required period is still available. The second option is via the search engine on our website where you select the arrival - and departure date. At "Find your villa" you select the country, region, arrival - and departure date, and then click on "Check availability!". An overview of all villas that are still available is shown. If you wish, you can refine your search by selecting several criteria.
* How do I book a villa?
After selecting the country, region, arrival - and departure date, click on "Check availability!". You will see an overview of all villas that are currently still available and click on "Show villa" once you have found a suitable villa.
On the information page of the villa click on "Click here to book this villa" to go into the booking steps. After you have filled out your details click on "Go to Overview and confirm reservation". Then you will see an overview of the costs. To make the reservation click on "Confirm reservation" and you will see the confirmation directly on your screen. You will also receive an e-mail with the provisional reservation confirmation.
After receipt of your provisional reservation, we will do a final availability check and when still available we will place an option on the required period (duration of the option varies from 24 to 72 hours, depending on the villa booked). We will send you an e-mail and request a (down)payment. Once we have received your (down)payment we will send you a final confirmation. If the booked villa, after checking the availability, is not available anymore, we will send you a suitable alternative, if possible. If you do not accept this alternative, we will cancel your reservation without costs and when you already have transferred your (down)payment, we will refund it to you. When you change your mind regarding the reservation, you can cancel your reservation within 24 to 72 hours after making the reservation, without further costs.
* Can I book a villa with a discount?
On a last-minute basis, some villas which still are available could be offered with a last-minute discount. With our search engine, you can search for available villas. When villas are offered with a discount, you will find them in the overview with a "%" for the name of the villa. If you want to see all villas with a discount at a glance, you can click at the top of the overview on "% Show discount villas only". The discount is already included in the published price.
* Can I also book a villa for an odd period?
During the high season (June - September), a villa can usually only be booked from Saturday to Saturday, with a minimum of 7 nights. In low season for some villas, it is possible to book it with an arrival day other than Saturday and for shorter stays in the villa. If you want to book a villa for an odd period, please send an e-mail to info@villa-experts.com and our reservation team will check the possibilities.
* Can I also book airline tickets?
At Villa Experts, it is not possible to book flights. On the information page of the villa is stated which airport(s) are closest (distances are approximate) to the villa. With this information, you can book your flight directly at the airline, like EasyJet, RyanAir or Vueling to one of the stated airports.
* When and how do I pay?
After you received our e-mail that the villa is available, you must make a down payment of 30% of the total rental amount. The remaining balance payment (70%) is due 8 weeks before arrival and has to be transferred to the bank account of Villa Experts. When a booking is made within 8 weeks before arrival, the full amount has to be paid at once. For each received payment, you will receive a confirmation from us.
There are 2 ways to transfer the payment to Villa Experts:
You can use a bank transfer, stating your reservation number, for transferring the payments to our account. All bank details of Villa Experts can be found in the received provisional confirmation e-mail or on our contact page.
You can also pay with your credit card online with a secured connection by using Paypal. If you wish to pay via Paypal, please send an e-mail to our reservations team. You will receive a link from us to do the secure payment via Paypal. For making payments via Paypal, an additional charge will apply. You will be informed about the additional costs in advance and will be added per payment to the amount you want to pay.
* When will I receive all information about the location of the villa?
After the full amount is received by Villa Experts, we will prepare the travel documents. The travel documents will be sent to you by e-mail, as soon as possible, and no later than 4 weeks before arrival (except for last-minute bookings). In the travel documents, you will find the exact details of the villa or the key holder, the details of the caretaker on the spot, an accommodation voucher, and directions directly to the villa or to the key holder. The keyholder will then guide you to your villa.
Note For safety reasons and to ensure the privacy of the owner or the current guests at the villa, we are not allowed to send any details about the exact location or the address of the villa in advance. We only can give them after the full payment is received and the travel documents are prepared.
* How can I cancel my booking?
When you are compelled by circumstances to cancel your booking, you must immediately send an e-mail to Villa Experts quoting your booking number. The day of receipt of your e-mail is considered the date of cancellation. When you cancel your booking, a cancellation fee will apply, which you will be informed about after receipt of your e-mail. The cancellation fees can be found in our booking conditions.
When you have cancellation insurance and if you have a valid reason for canceling your booking according to your insurance company, you possibly can reclaim the costs through your insurance company. You will receive a cancellation invoice from us, which you can send to your insurance company.
* Where can I find the Booking conditions?
Our booking conditions apply to all reservations made at Villa Experts. You can find our Booking conditions here.
* Where can I find all information about Villa Experts?
On our contact page, you can find all our company details, including address - and contact details.
* Is the pool at the villa open all year round?
In general, the pool is open from May / June till September. Outside these months the pool is often not open. When you want to book a villa with a pool outside these periods and want to use the pool, we can always check this for you if this is possible. When it is possible, an extra charge for use of the pool can apply. Usage of the pool, however, always depends on the weather conditions.
Is your question not listed? Send an e-mail to our reservations team and they will reply as soon as possible.
